What if a user is unhappy with my help?

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Please refer the person to go to Find Help and choose a new tutor. If the person is also charged for the session and they request a refund under our Guaranteed Satisfaction commitment, their payment to you will be reversed so long as the session is no longer than 15 minutes. We do track the occurrence of these refunds and if we find a user, or a tutor is having abnormal occurrences then the user, or tutor may be removed from the community.