1) Either person in the session clicks on the Session Notes icon at the bottom of the video chat screen. The icon looks like an icon of a piece of paper.
2) The Session Notes tool will open. It's a good idea to also have the In-Call Chat opened and also be in Full Screen. Both people in the call can type in notes to help remember what was covered in the session and to refer back to. The Session Notes tool automatically saves what is last typed into the tool, and each person in the call can modify and edit the notes as they are typed in.